It is simple to create a MĀORI+ account here.

Please complete the signup process on a desktop, laptop, or smart device, such as a Google Chrome browser, and verify your account with the code emailed to the email address when you signed up. We recommend using Chrome Browser to sign up.

When signing up, remember that your password must be at least 8 characters long and include at least 1 capital letter.

If you have trouble receiving our verification email after signing up, please try these troubleshooting tips:

     - Check your spam folder for our verification email.

     - Check that your caches and cookies have been cleared.

Contact us if you're still having problems.

You can see all the devices we support here.

If you haven't received the verification email, please take the following steps:

1. Ensure that your caches and cookies have been cleared.

2. Check your spam/junk folder.

3. Confirm that your browser is fully updated.

4. Try using an alternate browser or an incognito window.

5. If you may have entered your email address incorrectly during the signup process, you'll need to go through the registration process again, making sure to enter the correct email address: www.maoriplus.co.nz/sign-up

Contact us if you're still having problems.

To reset your password, follow these steps:

     1. Open a web browser on your desktop, laptop, or smart device.

     2. If you are using the mobile app, click on "Login" or "Settings" and then click on "Forgot Password."

     3. Click the "Forgot password" link, then type in your email address and click "Send." We will email you a link to reset your password.

     4. Open the link in your email inbox, set up a new password, and you're done!

If you do not receive an email from us, please try the following:

     - Double check that your caches and cookies have been cleared.

     - Check your spam/junk folder.

     - Ensure that your browser is fully updated.

     - Try using an alternate browser or an incognito window.

     - Contact us if you're still having problems.

Please note: Your password must be at least 8 characters long and include at least 1 capital letter.

If you are having trouble watching MĀORI+on your PC/MAC? Try following these steps:

• - Check your PC/MAC is running the latest browser version.

Please note: maoriplus.co.nz is supported on these browsers – Windows: Chrome, Firefox, Edge | MacOS: Safari, Chrome

• - Try clearing your caches and cookies. Windows: Chrome, Firefox, Edge | MacOS: Safari, Chrome

• ‍‍- Trying accessing maoriplus.co.nz using a different web browser from the one you’re currently using.
• - Check your internet connection. If your internet connection is slow or intermittent, it will cause problems streaming our videos.

If you require further assistance, please contact us.

If you are experiencing issues with MĀORI+ on your Android mobile/tablet. Follow these steps:

• - Check that your device/MĀORI+ app is running the version.
• - Check that your Google Play Store is set to New Zealand.
• - Check if the app works with 4G data.
• - Check that your internet is working.
• - Try uninstalling then reinstalling your MĀORI+ app.
• - Try restarting your device.
• - Check that you have a strong internet connection. You can run a speedtest to check.

If you need further assistance, please contact us.

If you are experiencing issues with MĀORI+ on your iPhone/iPad. Follow these steps:

• - Check that your device/MĀORI+ app is running the version.
• - Check that your Google Play Store is set to New Zealand.
• - Check if the app works with 4G data.
• - Check that your internet is working.
• - Try uninstalling then reinstalling your MĀORI+ app.
• - Try restarting your device.
• - Check that you have a strong internet connection. You can run a speedtest to check.

If you need further assistance, please contact us.

First, you must download the Google Home app on your device from the Google Play Store or Apple App Store.

Follow the steps using this interactive guide. If you need further assistance, please contact us.

If you can't connect the MĀORI+ app to your Chromecast device, follow these steps:

• - Check that your Chromecast dongle/MĀORI+ app is on the latest version.
• - Check that your device and Chromecast dongle are both on the same network.
• - Try uninstalling then reinstalling your MĀORI+ app.
• - Try resetting your Chromecast.
• - Check that you have a strong internet connection when trying to access MĀORI+. You can run tospeedtestto check.

If you're still experiencing issues connecting or casting, try Google's trouble shooting help page.

If you need further assistance, please contact us.

If you are experiencing issues with MĀORI+on Apple TV. follow these steps:

• - Check that your internet is working.
• - Check that your Apple TV device/MĀORI+ app is running the version.
• - Try uninstalling/reinstalling your MĀORI+ app.
• - Try restarting your Apple TV device.
• - Check that you have a strong internet connection. You can run a speedtest to check.
• - Check if you can stream on other streaming services

If you need further assistance, please contact us.

If you are experiencing issues with MĀORI+ using AirPlay, follow these steps:

• - Check your iPhone/iPad has the latest version of the MĀORI+ app.
• - To check this, open the App Store and go to the Updates tab to check for updates
• - Connect both your iPhone/iPad and your Apple TV to the same WiFi network.
• - To check if this is the case: On the Apple TV go to Settings > General > Network. On your iOS device go to Settings > WiFi‍
• - Try connecting your Apple TV via Ethernet to the router if WiFi does not work
• - If you are unable to see the AirPlay icon, try the following steps:
• - If trying to AirPlay to your Apple TV, ensure that AirPlay is enabled on your Apple TV.
• - You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings> AirPlay
• - Check to ensure Internet or network connectivity is working on all affected devices.
• - Check to make sure you are not using AirPlay in mirror mode. If you are in mirror mode, you must close the MĀORI+ app, stop AirPlay on your device and then relaunch the app.
• - Now you will then be able to select the AirPlay icon within the MĀORI+ app.

If you continue to have issues please contact us.

Our new version of the MĀORI+ app has been launched, You will need to uninstall and reinstall the MĀORI+ app from the Google Play Store.

If you continue to have issues please contact us.

Some programmes on MĀORI+ have a classification to help you understand the nature of the content and whether it is suitable for you and your family.

We use the following classifications:
‍[G] - Approved for General viewing (Arowhānui: Kua whakaaetia mō te mātakitaki a te katoa)
‍[PG] - Parental Guidance is recommended for young viewers ( Tohutohu ā-Matua: E tūtohua te Tohutohu ā-Matua mō ngā kaimātakitaki tamariki ake)
‍[M] - Suitable for mature audiences 16 years and over. (Ngā Kaimātakitaki Pakeke: E tika ana mā ngā kaimātakitaki pakeke 16 tau, pakeke atu)
‍[16] - Suitable for 16 years and over. (Kaua e mātakina e te hunga i raro i te 16 tau)
‍[18] - Suitable for 18 years and over (Kaua e mātakina e te hunga i raro i te 18 tau)

If programmes are more likely to offend, we may provide additional warnings using the following classifications:
‍[C] - Content may offend (Ka mōrihariha pea ngā ihirangi)
‍[L] - Language may offend (Ka mōrihariha pea te reo)
‍[V] - Violence may offend (He whakarekereke kei roto)
‍[S] - Sexual material may offend (Ka mōrihariha pea ngā ihirangi hōkaka)

Please Note: Classifications are not required for News, Current affairs or Sports programmes.